Please take this up with our support team (email hello at emotiv dot com) and let me know your ticket number so I can follow up. Please make sure the headset is connected using the Universal USB Receiver dongle (use a USB extension lead, it seems from your original tickets that connectivity may not be properly established) and repeat the thumb bridge test. You should see at least a single RED sensor or otherwise at least 2 GREEN sensors. If all sensors are BLACK (including the reference dot) then you don’t have a wireless connection. Check this on the latest version of Emotiv Xavier Control Panel
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