Hi,
I am Kien Tran from Emotiv Customer Support. In order to fix the problem of EmotivPRO “Connecting to service”, please take a look at this article and follow steps: https://emotiv.zendesk.com/hc/en-us/articles/360000321503-EmotivPRO-V1-2-Error-Connecting-to-Service
If you still get the trouble, please send an email to hello@emotiv.com, our technical team will support you there
Best regards,
Kien Tran
Customer Support team
