[forum says this is a duplicate reply, yet the post is not visible in the forum]
It is unfortunate and/or poor business practice that you did not even receive an UPS Tracking Number… even though three (3) weeks from China or Philippines can happen due to human error in shipping… in your case, it seems clearly human error at EMOTIV for not giving you a UPS #… or giving you a choice to purchase faster shipping method during the online checkout process…
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My observation is that maybe EMOTIV is NOT realizing that customers will pay more for faster shipping methods… for instance… on their website, there is NO option for selection of differing shipping methods…
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The website did not give me a choice and only charged me $39.95 for shipping without telling me from where or how the order will be shipped…
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Normally, I would NOT place an order under those terms… (decided to give a cutting-edge technology company as EMOTIV a chance)…
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After communicating with Customer Service, I was told that the headset would be shipped via FedEx Smartpost ($40 is not entirely unreasonable)… from a warehouse about 60 miles from my location… I would say that $30 for FedEx Smartpost would be more reasonable for a 60-mile delivery…
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What REALLY ended up happening is that my order was shipped via USPS where five ($5) dollars is the true postage cost… it seems unreasonable to charge $40 for that unreliable service…
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My best wishes to EMOTIV that they will begin to offer shipping choices during the online checkout process, in the near future…
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Thank you, again…